As I reach out and introduce people to the IMPROVE! Process Improvement Expertise brand, I am constantly reminded of how other people and their businesses often misunderstand the symbiotic relationship of customers and suppliers and the critical role it plays in their own success. When I ask what a person or business does, I often […]

Among the greatest challenges in successfully helping clients is the process of quickly learning how they operate and where they believe their problems lay, (even if they are wrong). My late father was fond of saying, “It pretty hard to sell a solution to the man who doesn’t know he has a problem yet.” He […]