This wasn’t on my list of things to talk about on the Improve! Blog but, the news was sad, and I just decided it would be a good time to talk about an old friend who has passed on into history. And it really does relate to continuous improvement. It is a prime example […]
Who’s your Customer? Who’s your Supplier? What’s your Value?
BlogImprove!Strategy
As I reach out and introduce people to the IMPROVE! Process Improvement Expertise brand, I am constantly reminded of how other people and their businesses often misunderstand the symbiotic relationship of customers and suppliers and the critical role it plays in their own success. When I ask what a person or business does, I often […]
Getting to Know You…
BlogImprove!Strategy
Among the greatest challenges in successfully helping clients is the process of quickly learning how they operate and where they believe their problems lay, (even if they are wrong). My late father was fond of saying, “It pretty hard to sell a solution to the man who doesn’t know he has a problem yet.” He […]
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